Front office · guest relations
A composed welcome, from first arrival to final farewell.
Abdul Hadi Khan
Front Office Supervisor Candidate / Acting Shift Leader / Revenue & VIP Specialist
I bring calm judgement to busy arrivals, thoughtful recovery when plans change, and the practical leadership needed to keep every guest interaction personal.
Fujairah, UAE Valid UAE driving license · Light vehicle
01 PROFILE
Guest
first
first
International perspective
Personal attention
Scroll to explore
The candidate
01 / 05Guest relations built on calm service.
Four years across Rotana, ACCOR and independent hotel environments have taught me to read the moment: give a tired traveller clarity, give a regular guest recognition, and give the team a steady lead.
01
Warm, clear check-in conversations that make guests feel expected.
02
Confident service recovery when a room, request or plan needs attention.
03
Practical shift leadership through briefings, allocation and team support.
Career timeline
02 / 05Experience where people come first.
From FIFA World Cup hospitality to daily front office operations at Nour Arjaan by Rotana.
— PRESENT
Nour Arjaan by Rotana
Front Desk Agent Acting Shift Supervisor Coverage
Covered supervisory shift-lead duties, managed 95%+ occupancy operations and earned the Highest Upseller Award in December 2025 with AED 55K generated.
— JAN 2025
Knight Castle Hotel
Front Office Agent
Managed peak 100% occupancy check-ins, handled DTCM regulatory reporting and drove room revenue through purposeful upselling.
— NOV 2023
Faletti's Grand Hotel
Guest Service Agent
Delivered attentive guest service in a fast-moving hotel environment, building a strong foundation in front office standards.
— JAN 2023
FIFA World Cup Qatar 2022
ACCOR / The Living Adventure · Room Attendant & Hospitality Support
Supported an international hospitality operation during one of the world's highest-profile sporting events.
Recognition
03 / 05Recognition earned at the desk.
Results matter, but so does the trust behind them: from guests, colleagues and hotel leadership.
Highest Upseller Award
AED 55,000+
Front Office · December 2025Colleague of the Month
Twice nominated and winner of Colleague of the Month.
Hero of the Month
Two-time award winner for dependable service excellence.
6x Glowing Star Winner
Top Achiever recognition at Nour Arjaan by Rotana.
Capability
04 / 05How I serve guests and support the team.
Guest care & operations
Revenue & systems
Languages I use with guests
English FluentUrdu FluentHindi FluentArabic Conversational
Education
Graduate Diploma in Hospitality Management
COTHM, Pakistan
Certifications
Introduction to Front Office · Front Desk Upselling · Effective Communication · EHS Fire Safety · Health & Safety · EHS Preventing Human Trafficking
Open to the right opportunity
Let’s talk about
the guest experience.
For Front Office Supervisor opportunities and professional enquiries, Abdul Hadi would welcome the opportunity to connect.